Frequently Asked Questions:

What is Shadow Wallet?

Shadow Wallet is an easy to use browser based bitcoin wallet.
We aim to provide usability and security at the same time.

How does Shadow Wallet protect my bitcoins?

We are using encrypted bitcoin wallets, hard disk encryption, SSL certificates and a hardened webserver for maximum security of your bitcoin.
We also do daily encrypted backups to different off site locations worldwide.
Most bitcoin isn't even stored on our servers, but is safely kept in cold storage offline wallets.

Where is your bitcoin mixer?

After you send bitcoin to your wallet, when you send it, it will automatically mix the bitcoin before it is sent to your desired address. The mixing process can take up to 60 minutes before the bitcoin arrives at the desired address.

What happens if I lose my password?

Don't lose your password! We don't have password recovery functions for security reasons. (Accounts are much more likely to be compromised if there is an account password recovery function)
We recommend you write down your password and username on a piece of paper and store it in a safe place.

Are there any fees on Shadow Wallet?

We don't charge any fees except for the transaction fees on the bitcoin network which is currently set to 0.001 ฿.

Is Shadow Wallet easier than the standard client?

Shadow Wallet is as simple and easy as possible, we have a very minimalistic interface which should be easy to understand for most people.

Is it more secure than the standard client?

With the standard client you will need a substantial amount of knowledge about how to protect your wallet.dat file, which is extremely difficult for most non tech-savvy people who aren't running multiple PCs, virtualization software, encryption tools etc.
Also if you dont do regular backups on the standard client, there is a high risk of loosing your coins.
With Shadow Wallet we take care of all that, protecting your bitcoin funds while all you have to do is keep your password and username in a safe place.

Can I get a new bitcoin address?

To keep it simple we only support one address per account, but if you need more, you can always open more accounts.